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Your Organization Succeed
Have questions about bulk dispatch, custom domain integration, or enterprise billing? Reach out to our technical team today.
Direct Contact Channels
Headquarters & Chapter Secretariat
ICAI Bahrain Chapter Secretariat, Diplomatic Area, Manama, Kingdom of Bahrain
Email Channels
General Inquiries: support@certigen.io
Enterprise Sales: sales@certigen.io
Direct Hotline
+973 1721 8844 (GMT+3 Secretariat Hours)
Global Toll Free: +1 (800) 555-CERT
Guaranteed Support SLA
24/7 Monitoring & 1-Hour Urgent Ticket Response for Pro & Enterprise tiers.
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Frequently Asked Questions
Quick answers to common questions about CertiGen.io.
How does public certificate verification work?
Every certificate generated by CertiGen contains a unique QR code linked to a secure SHA-256 cryptographic hash. When scanned or searched on our verification portal, it checks against MongoDB records to display verified recipient details and issuer signatures.
Can I upload attendance sheets from Excel or CSV?
Yes! Our roster importer supports .xlsx and .csv files. Simply upload your attendance list, map columns (Name, Email, Certificate Title), and generate 10,000+ personalized certificates automatically.
Can we use our own SMTP server for sending emails?
Interface options allow configuring custom SMTP credentials (SendGrid, Mailgun, Amazon SES, or Hostinger SMTP) in your dashboard for seamless email delivery from your domain.
What is your SLA Uptime and Data Privacy Policy?
We guarantee 99.99% system availability. All recipient data is stored with TLS 1.3 encryption in full compliance with GDPR and Bahrain Personal Data Protection Law (PDPL).